Contact Us | Expert Freight Management Support

Let's Start a Conversation

Have questions about your freight needs? Our logistics experts are ready to help you find the right solutions for your shipping challenges. Reach out today and discover how Shipmate Freight can make freight management easier for you.

By submitting this form, you agree to have a member of our team contact you to discuss your shipping needs. We respect your privacy and never share your information.

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Your Shipping Questions Answered

What types of freight do you handle?

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From LTL to full truckload, temperature-controlled to specialized equipment—we handle it all. Our team matches your shipment with the right solution to keep your freight moving smoothly.

How quickly can I get a quote?

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We'll get you an accurate rate within 30 minutes during business hours. While other brokers rush to quote and adjust later, we take the time to assess your needs thoroughly. This means the rate we quote is the rate you pay—no surprises, no hidden fees.

What happens if there's an issue with my shipment?

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Contact us right away and you'll reach a team member familiar with your shipment. We actively monitor freight movement and work to address potential issues early, helping minimize impact to your delivery timeline.

How do I know my freight is in good hands?

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We continuously monitor carrier performance and only work with those who consistently meet our strict standards for on-time delivery and damage-free transport. Your reputation is our reputation.

Do you offer real-time tracking?

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Yes. Access your shipment status, documentation, and updates through our simple online portal. No more calling multiple people or waiting for callbacks to know where your freight is.

What information do I need to book a load?

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We'll guide you through a detailed conversation about your shipment needs. From specific handling requirements to facility constraints, understanding every aspect of your freight upfront helps us select the right carrier and prevent problems before they start. While it takes a few extra minutes, this thorough approach saves hours of headaches later and is how we consistently deliver successful shipments.